Last Updated: January 2025
Your privacy at viki is our highest priority. This privacy policy explains what information we collect from users in Bangladesh, how we use it, and how we keep it secure. Please read this policy carefully before using our platform. By accessing the platform or creating an account, you are considered to have agreed to this privacy policy. We promise that your personal information will never be sold to third parties.
During account registration, we collect your name, email address, mobile number, and date of birth. Payment method details and transaction history are stored for financial transactions. When you use our platform, your device type, IP address, browser information, and usage patterns are automatically recorded. We use cookies and similar technologies to enhance your browsing experience and analyze platform performance. Information provided when contacting customer support is also retained in our records.
The information collected is primarily used to manage your account, verify your identity, and ensure secure transactions. We analyze your usage patterns to continuously improve the platform's services and experience. Your contact information is used to deliver relevant offers, updates, and important notifications. Information is also processed for fraud prevention, account security, and fulfilling legal obligations. You can opt out of marketing communications at any time.
Viki never sells or rents your personal information. However, limited information may be shared with trusted service providers for payment processing, identity verification, and technical support. All such partners operate under strict confidentiality agreements and may not use your information for any other purpose. We are legally obligated to disclose information in compliance with valid requests from legal authorities or court orders. In no other circumstances will your information be shared without your prior consent.
We use industry-standard SSL encryption and secure server infrastructure to protect your information. Sensitive financial data is always stored in encrypted form and can only be accessed by authorized personnel. Our systems undergo regular security testing and any vulnerabilities are addressed promptly. If suspicious activity is detected, automated alert systems are triggered and accounts may be temporarily suspended if necessary. However, since complete security on the internet cannot be guaranteed, it is your responsibility to keep your password confidential and report any suspicious activity to us.
Our platform uses cookies to maintain your login session, remember your preferences, and analyze usage statistics. Cookies other than essential ones can be controlled or disabled through your browser settings. Disabling cookies may limit some features of the platform. We do not use third-party analytics cookies that send your information externally. Contact our support team for more details about cookies.
You can request to view or correct your stored personal information at any time. You have the right to request deletion of your data after closing your account, though certain information may need to be retained for a specified period due to legal obligations. To opt out of marketing communications, use your account settings or contact our support team. If you have any complaints regarding data processing, please contact us directly and we will endeavor to respond within 30 business days. We are always committed to protecting your privacy rights.
Viki reserves the right to update this privacy policy as needed. For significant changes, we will post a notice on the platform and endeavor to notify you via your registered email. Continued use of the platform after any changes will be considered as your agreement to the new policy. The date of the latest update will always be noted at the top of this page. For any questions, contact us at [email protected].
The standards we follow to ensure your safety at viki.
All data transfers are secured with the highest standard of encryption.
Your personal information is never sold to third parties.
Only authorized personnel can access the necessary information.
Security measures are regularly reviewed and improved.
If you have any questions about the privacy policy, visit our FAQ page or create an account directly to start your safe entertainment experience with viki. Our support team is always by your side and committed to resolving any concerns promptly.