Entertainment is truly enjoyable only when it is experienced in a controlled and mindful way. viki is always here for you.
Gaming is a form of entertainment — it should never be treated as a source of income or a solution to problems. viki believes that mindful and controlled gaming is what delivers genuine enjoyment.
Decide in advance how long you will play each day. If you go beyond the set time, take a break and focus on other activities. Sticking to time limits keeps your daily life balanced.
Only spend money that you can afford to lose without it affecting your daily life. Avoid gaming with borrowed money or by dipping into your savings. Set a fixed monthly budget and stick to it strictly.
You have the option to temporarily or permanently close your account whenever you feel it is necessary. Making this decision is not a sign of weakness — it is a brave and conscious step. Our support team will assist you through the process.
If gaming starts to negatively affect your mood, sleep, or relationships, it is important to take a break. It is best not to use gaming as an escape from stress or frustration. Seek professional help if needed.
Problematic gaming behavior often develops gradually. If you notice any of the following signs in yourself, take action quickly.
We do not just entertain — we have a number of effective tools and measures in place to protect you.
You can set your own maximum daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately, and a specified waiting period applies if you wish to increase it. This is the most effective way to maintain control over your finances.
You can temporarily pause your account for anywhere between 24 hours and 30 days at any time. During this period, login and transactions will be completely disabled, giving you the space to cool down and make clear-headed decisions. You can return to normal activity after the break.
If you need a long-term break, you can apply for permanent self-exclusion. Once this request is processed, it will not be possible to reactivate the account. We respect this decision and provide full support throughout the process.
Your gaming history, spending statistics, and session details can be viewed from your account at any time. Understanding your own patterns is the first step toward responsible gaming. Make it a habit to review this information regularly.
Only individuals aged 18 or older may register on viki. Age verification is mandatory at the time of registration, and access by minors is strictly prohibited. We enforce this policy rigorously.
You can speak directly with our support team about any gaming-related concerns. Our trained staff will listen without judgment and guide you in the right direction. Contact us at [email protected].
Here are answers to the questions our users ask most frequently.
At viki, fun and responsibility go hand in hand. Join us and enjoy a safe experience on Bangladesh's most mobile-friendly entertainment platform. Visit our FAQ page for any questions, or create an account directly.